Dear Mr. Hubbard,
 
It looks like the situation has now been resolved. Here is the checker's result for your line:
 
For Telephone Number 01908309xxx on Exchange BRADWELL ABBEY

Your exchange has broadband ADSL. However, it appears that the length of the telephone line between you and the exchange may possibly cause some problems.

Our initial test on your line suggests that you may be able to have a broadband ADSL service that provides up to 512Kbps download speed, but the upstream bandwidth will vary according to the length of your telephone line.

It will not be possible to provide the 1Mbps or 2Mbps broadband ADSL services.

If you decide to place an order, a further test will be performed to confirm if your line is suitable, and if so for what speed of service.

Thank you for your interest.
 

Again, sorry for the delays.

Miranda

The excited chirpy voice of young Scott (Complaints Executive, BTopenworld Complaint Review Service Team) calls.

The answering machine takes the call:

"Mr Hubbard Some really good news for you. It's so good I haven't time to email you." .. more excited talking..."It's so good... beeeep"

The joys of a one minute timer!

I call back.

Apparently all my problems lie with the fact I have 4 telephone numbers assigned to one account that I pay by using direct debit. The other three numbers are assigned from the "Home Highway".

It's my fault: I agreed to the BT sales agent suggestion of lumping all numbers together!

"Here's the solution. Place the 01908 309xxx number on a separate account, that will sort it."

"It will cost you an extra £7.54 a quarter. The database will be changed over at 03:00 in the morning. There will be a 1ms delay in service."

I agree to this change in accounts. I do not believe any of the reasons, least of all the 1000μs service interruption I was to suffer.

The lad calls back with my new account number, and a promise to call me tomorrow to confirm it's all working.

As I type this up, preparing to paste this hyperlink in, I discover IT WORKS.

I will now duly register.

Dear Mr. Hubbard,
 
First of all apologies for the delays in getting this problem resolved.
 
We have restored the link between the 01908 309xxx number and the database that is used by the checker. It will be in the next upload of telephone numbers and should appear on the checker somewhere next week.
 
Thank you for your patience,
 
Regards,
 
Miranda van de Heijning
BT Wholesale
Broadband Deployment

Hello

your ref 71184xxx

http://www.btopenworld.com/broadband/line_check_ws/1,7256,,00.html

      "We are sorry, but we do not have any information on the telephone number you entered.

      BTopenworld Broadband is only available on a BT PSTN line.

      If the telephone number was entered incorrectly, please use the back button to amend it and try again.

      Thank you."

Any news?

Nick

Dear Mr Hubbard,

Thank you for your recent communication addressed to Sir Christopher Bland.

I would like to offer you my sincere apologies, and let you know what we propose to do, to try to resolve the situation.

We have started an investigation into the issues that you have mentioned, and expect to have some answers fairly soon. Once we have all the facts, we will be able to respond to your query. In order to do this the relevant helpdesk may also be in contact with you to discuss your complaint.

I would like to thank you for your patience and allowing us the time to follow this matter through for you. We will do all we can to bring this to a speedy resolution.

If you have any enquiries in the meantime, please call the BT Openworld Complaint Review Service Team on telephone number 01332 868204 (Monday to Friday 0800 to 1800). Alternatively, they are available by e-mail at crs.team1@btopenworld.com or by post at the address below.


Yours sincerely,

<signed by hand>

Scott Baker
Complaints Executive
BTopenworld Complaint Review Service Team
Phoenix House
100 Great Northern Road
Derby
DE1 1NJ
Tel: 01332 868204
Fax: 01332 208445

Dear Mr Hubbard

Thank you for your e-mail of 14 May.

I am sorry about the difficulties you have been experiencing. I have arranged for the matter to be investigated by the BTopenworld Complaint Review Service Team. They will contact you shortly.

If you have any enquiries in the meantime, please call the BTopenworld Complaint Review Service Team on telephone number 0808 100 1110 (Monday to Friday 0800 to 1800). 

Alternatively, they are available by e-mail at crs.team1@btopenworld.com or by post at the following address:

BTopenworld Complaint Review Service
Phoenix House
100 Great Northern Road
Derby
DE1 1NJ

Yours sincerely

Phil Rhodes
Assistant to the Chairman & Chief Executive

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000.

Dear Sir

I have a BT telephone number. 01908 309xxx.

Why is the number not on your Broadband database?

http://www.btopenworld.com/broadband/availability

My BT account number is 4834 xxxx.

It's been six weeks since I started to progress this.

I hear that BT has intentions on converting TPON customers to copper, and hence providing ADSL.

As I cannot register my ADSL interest with you I fear I will lose out on the forthcoming changes.

Would you kindly expedite this matter?

Regards

Nick

btw.broadband.deployment@bt.com, 6/5/03

Any news?

Thanks for putting up with my persistence!

Nick

btw.broadband.deployment@bt.com, 29/4/03

OK!
More Coffee required!
Nick

That will teach me to start the day without coffee!

Either way, I will get back to you once I receive Martin's answer and see if there is a way this line can be registered.

Regards,
 
Miranda van de Heijning
BT Wholesale
Broadband Deployment

Mr. Hubbard's message is copied in below.
 
Thanks,
 
Miranda van de Heijning
BT Wholesale
Broadband Deployment

btw.broadband.deployment@bt.com, 25/4/03

Hi

Thanks for confirming that my phone line is a valid BT one.

Would it be an idea to cancel my phone line and get another number?

01908 309xxx may be hard coded into your web server as a no-no!

BT may consider me a "persona non gratis" - I'm the coordinator for
http://www.bb4monkston.co.uk/

Anyway.... thanks for keeping me informed!

Nick

I will look into this further and see if there is a way you can still register your interest.
 
Regards and sorry for the delay,
 
Miranda van de Heijning
BT Wholesale
Broadband Deployment

Hi

Still no joy on http://www.btopenworld.com/broadband/availability

Please advise

Thanks

Nick Hubbard

Hi

Why is 01908 309xxx not on your Broadband database?
Still no joy on http://www.btopenworld.com/broadband/availability

Please advise

Thanks

Nick Hubbard

btw.broadband.deployment@bt.com, 3/4/03

Hi Miranda

> Could you please tell me when you had this line installed?

January some time. Let's say the 31st - more than 42 days ago!

Originally it was November. I had Home Highway installed in January on 01908 309xxx.

I then asked for an extra new line to be put in, taking the number 01908 309xxx. (This was after I was advised that ASDL / Broadband is not possible on a line equipped with Home Highway.)

Thanks for replying. "It's good to talk!"™

Nick

Dear Mr. Hubbard,
 
There are a number of reasons why lines do not show up on the database. They are either lines from other companies (which as you say, is not the case) or they may be new lines. Could you please tell me when you had this line installed?
 
Regards,
 
Miranda van de Heijning
BT Wholesale
Broadband Deployment

Hello BT

I have a BT telephone number. 01908 309xxx. This is a ordinary (non ISDN, non Redcare) number.

Why is it not on your Broadband database?

http://www.btopenworld.com/broadband/availability

I would really love to have Broadband.

Is there anything I have done wrong?

Nick