The BT broadband availability number checker is providing different results, last month I couldn’t get broadband, this month I’m told I ‘that it should be possible to provide ADSL broadband’ on my line – others are told they ‘may be able to get broadband’ after years or weeks of ‘No’. What’s going on?

BT: A great deal of work is going on in the background for this trial, and the number checker now reflects that. Please follow these steps:

1. Before applying to an ISP to join the trial you must first check your number in the broadband availability number checker. The message the number checker returns is now the correct status of your line.
    
2. If the number checker says: “Good news! …our initial test indicates that it should be possible to provide ADSL broadband on this telephone line" this means "yes". The majority of people who get this message will be able to get broadband subject to the normal secondary line tests, so order broadband through the normal channels - not through the trial.
    
3. If the number checker says: Good news! ...our initial test indicates that it may be possible to provide ADSL broadband on this telephone line", this answer is a "may be", so place an order as normal if you want broadband. If your line fails the subsequent tests and you're told that it's unable to support broadband, then join the trial by applying through your chosen ISP.
    
4. If the number checker says “… the length of the telephone line between you and the exchange is too long for ADSL broadband….” this answer is a definite "No", so join the trial if you want broadband. For the trial, we’re specifically seeking out customers who have been refused service because of current distance limits.
    
5. If your chosen ISP has rejected your application to take part in the trial because you’re too far from the exchange, this is an error they need to be made aware of. Please notify them. As we’ve said above, we’re specifically seeking out customers for the trial who’ve been refused service because of current distance limits.