Hope this helps.

Regards
Serena

-----Original Message-----
From: Francis
Sent: 27 January 2004 01:18
To: Shukla,S,Serena,M3C41 R
Subject: RE: MK BB Francis


Thanks for the personal update. I will have to go the isdn route then. If I do, will I be able to ditch it when broadband becomes available? Francis.

-----Original Message-----
From: serena.shukla@bt.com [mailto:serena.shukla@bt.com]
Sent: 26 January 2004 15:54
To: francis
Subject: RE: MK BB Francis

Francis

Unfortunately your line has come back as showing as red which means that you are over the current acceptable limits for broadband availability.

BT is putting specific resource into addressing the issues here in Milton Keynes. We recognise that there are some areas like Milton Keynes, where because of the history of the land development and the geography of our network configuration, the number of customers within broadband reach is lower than the national average. The national average is now approx. 96%.

We are analysing the nature of the broadband availability gaps in Milton Keynes and working on developing solutions. It is not yet possible to talk about specific time lines, but currently our efforts in Milton Keynes are leading and informing the approach to broadband gaps in other parts of the country.

It is very difficult to say how soon a solution might be implemented, as we have to fully establish the scale and causes of the issues. Nationally BT has a range of programmes in place to assess and mitigate the issues in such areas but we need to proceed in an orderly fashion, i.e. beginning with evaluation of technology or possible systems changes, then moving to trial of potential services/products. Nationally we hope to be in a position to articulate proposals on reach in the summer of 2004.

I know you will find the news disappointing. If you have any further questions, please do get in touch.

Regards
Serena

-----Original Message-----
From: Francis
Sent: 21 January 2004 22:37
To: Shukla,S,Serena,M3C41 R
Subject: RE: MK BB Francis


Serena,
Every time I try the checkers on the web, I live too far from the exchange.
It is ridiculous. We're in the newest town in the UK. Even my in-laws who live in Kidlington near Oxford can get bb (and digital satellite TV, but that is another sore point!!) Still I look forward to your reply. Will you be able to find out exactly how far I am from the exchange? Thanks, Francis.

-----Original Message-----
From: serena.shukla@bt.com [mailto:serena.shukla@bt.com]
Sent: 21 January 2004 12:07
To: francis
Subject: RE: MK BB Francis

Francis

You are still being served from the Bradwell Abbey exchange. Of all the customers I have on my records, those who live in Great Linford are all served from the Bradwell Abbey exchange as well.

I will send your number for an initial line investigation to confirm the status of your line as indicated by the checker. Hopefully I will be in touch early next week with the results.

Regards
Serena

Serena Shukla
MK Broadband Helpline - 01908 293036
BT Retail Customer Satisfaction


-----Original Message-----
From: Francis
Sent: 20 January 2004 22:03
To: Shukla,S,Serena,M3C41 R
Subject: MK BB 206 - Francis

Isn't Great Linford also served by the Newport Pagnell exchange? We moved here from Bradwell Common and brought our number with us.

This is very frustrating as it is not just for personal use but now a business requirement to do software demonstrations from home. Regards, Francis.

-----Original Message-----
From: serena.shukla@bt.com [mailto:serena.shukla@bt.com]
Sent: 20 January 2004 15:03
To: francis
Subject: RE: Broadband for Great Linford

Francis

Thank you for your mail.

Great Linford is one area in Milton Keynes were broadband availability is limited. Unfortunately it is not possible to request a new line from a different exchange. The only way this can happen is if you move into an area served by the exchange you seek to be served by.

All I can do at this stage is confirm the status of your line as indicated by the broadband checker. To do this I will need your full address and the phone number you wish to have broadband on.

Regards
Serena

Serena Shukla
MK Broadband Helpline - 01908 293036
BT Retail Customer Satisfaction


-----Original Message-----
From: Francis
Sent: 18 January 2004 18:56
To: Shukla,S,Serena,M3C41 R
Subject: Broadband for Great Linford
Importance: High


Serena,
I have a pressing business need for a broadband connection from my home in Great Linford as I have taken on a role that will require me to perform on-line software demonstrations (webinars). I have been following the broadband for Milton Keynes campaign very closely and am now on the point of giving up and trying to get ISDN, but I am not sure I will even be able to get that.

The nature of the webinar will be that I need that fastest possible internet connection, at the same time being able to use my house phone to talk the audience through the demonstration. This means that if I have an ISDN installation, I will need a double line installed, which will give me 128k connectivity independently of my home phone line. This will cost me more per month than a £27 monthly subscription for broadband. One of my colleagues uses ISDN for this purpose, but he says the line often locks up and he has to 'reset' everything in mid-demonstration, which is not very satisfactory.

However, before I order ISDN, I understand that the Newport Pagnell exchange is broadband enabled, but I am currently on the Bradwell Abbey exchange. If I order one extra line, can I specify that I wish to be connected to the NP exchange and get that tested for broadband. Is it possible that I would be able to get broadband from this exchange? If not then I would need to get ISDN installed as a minimum.

As I said this is now becoming an urgent requirement and I do not know what the best course of action would be. I would be grateful for your advice in this matter.

Best regards, Francis.